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Terms and conditions

Terms and Conditions of the Online Shop - www.sneakershop91.com 

I. General provisions

  1. These Terms and Conditions specify the general conditions and ways of provision of Services electronically and selling via the Online Shop www.sneakershop91.com/.  The Shop is operated by TOMASZ KOZDEMPA, entered to the Central Registration and Information on Economic Activity (CEIDG) maintained by the Minister of Economy, with its registered office in ul. Pocztowa 5b, 59-100 Polkowice, Poland, Taxpayer Identification Number (NIP): 5020094544, National Official Register of Business Entities (REGON) number 386331551, Product, Packaging and Waste Management Database Registry (BDO) 000615766, hereinafter referred to as the Seller.
  2. The Seller may be contacted by: 
    1. email:  kontakt@sneakershop91.com;
    2. phone: +48 516615024.
  3. These Terms and Conditions are always available at the website www.sneakershop91.com/,  allows to download, display and record their contents by printing or saving them to a data carrier at any time.
  4. The Seller informs that taking advantage of Services provided electronically may be associated with a risk to any user of the Internet of introducing a malware on a computer system or obtaining and modifying Client' data by unauthorised persons. Therefore the Client should apply appropriate technical measures to minimize the above-mentioned risks, in particular by the use of antivirus and firewall.
  5. The Seller has designated a single point of contact for contact with Clients, the authorities of the European Union Member States, the European Union Commission and the European Board for Digital Services referred to in the Regulation DSA. Communication at the point is available via e-mail address indicated in point 2 above, in Polish and English.

II. Definitions

The terms used in these Terms and Conditions shall have the following meaning:

 

  1. Business Days – these shall be the days from Monday to Friday, excluding public holidays;
  2. Gift card - a bearer document containing a combination of characters in the form of a card number, with a specified denomination, which can be used as a means of payment for Goods in the Online Shop, under the terms specified in these Terms and Conditions;
  3. Client - a natural person who has full legal capacity, a natural person conducting business activity, a legal person or an organizational unit that is not a legal person, whose specific provisions grant legal capacity, who places an Order as part of the Online Store or uses other Services available in the Online Store;
  4. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, Item 93, as amended);
  5. Account – a section of the Online Shop ascribed to the Client that he can use to perform specific actions in the Online Shop;
  6. Consumer- Client who is consumer  within the meaning of the provisions of Article 22[1] of Civil Code;
  7. Entrepreneur – the Client being an entrepreneur within the meaning of the provisions of Article 43[1] of Civil Code;
  8. Content - publicly shared by the Seller, information or media added by Clients through the functionality of the Online Shop;
  9. Terms and Conditions – this document;
  10. Regulation DSA - Regulation (EU) 2022/2065 of the European Parliament and of the Council of October2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act)
  11. Goods – the product presented in the Online Shop, with its description available with each of the presented products;
  12. Sales Agreement – a Sales agreement of Goods within the meaning of the Civil Code, concluded between the Seller and the Client;
  13. Services – the services rendered electronically by the Seller for the benefit of Client within the meaning of the provisions of the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
  14. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, No. 827);
  15. Act on Rendering Electronic Services – the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
  16. Order – declaration of the Client’s will leading directly to the conclusion of a Sales Agreement, specifying in particular the kind and amount of Goods.

III. Terms of Use for the Online Shop

  1. The Online Shop may be accessed if the IT equipment used by the Client meets the following minimum technical requirements:
    1. a computer or a mobile device with access to the Internet,
    2. access to electronic mail,
    3. a browser Internet Explorer - version 42.x or newer, Firefox - version 48.0 or newer, Chrome - version 50 or newer, Opera - version 50 or newer, Safari - version 10.x. or newer,
    4. Cookies and Javascript turned on in the web browser.
  2. Using the Online Shop shall mean every activity of the Client which familiarizes him with the Shop content.
  3. The Client shall be obliged in particular:
    1. not to provide and not to transfer any content forbidden by provisions of law, e.g. the content which is defamatory, promotes violence or infringes personal rights, copyrights and other rights of third parties,
    2. to use the Online Shop in the manner not interfering with its functioning, in particular by using specific software or devices,
    3. not to perform any actions such as: sending unsolicited commercial information (spam) or placing it within the Online Shop,
    4. to use the Online Shop so as not to disturb other Clients and the Seller,
    5. to use all the content within the Online Shop solely for one’s own personal purposes,
    6. to use the Online Shop in accordance with the provisions of law applicable at the area of the Republic of Poland, with the Terms and Conditions, and also with the general rules governing the use of the Internet.
  4. The Seller may voluntarily undertake actions to verify the Content added by Clients, in particular in terms of compliance with point 3 above.
  5. The seller does not use algorithmic decision-making when undertaking verification activities. All decisions made by the Seller regarding Content are the result of human review.
  6. The Seller allows Clients to report Content (hereinafter referred to as: "Report") that violates, in particular, point. 3 above, including in particular Content that violates the provisions of Polish law and European Union law.
  7. The Client may submit a Report via e-mail at kontakt@sneakershop91.com.
  8. If the Report contains electronic contact details of the Client who submitted the Report, the Seller will, without undue delay, send the Client confirmation of receipt of the Report.
  9. The Seller, after carrying out the verification activities referred to in point. 4 above or after receiving the Report from the Client, within 14 days from the date of receipt of the Report, makes a decision regarding the reported Content.
  10. The decision referred to in point 9 above (hereinafter referred to as the "Decision") may consist in:
    1. limiting the visibility or removing the Content to which the Report concerned;
    2. suspending or closing the Account of the Client who added the Content  to which the Report concerned.
  11. The Seller makes the Decision in a timely, non-arbitrary, objective manner, and with due diligence.
  12. The Seller shall, without undue delay, inform the Client who made the Report, about the Seller's Decision.
  13. The Seller, if it has the Client's electronic contact details, informs the Client who added the reported Content about the Decision made and presents its justification.
  14. The Client who added the reported Content may submit an appeal against the Seller's Decision within 14 days from the date of receiving the notification of the Seller's Decision.
  15. The appeal can be submitted to the Seller via email at kontakt@sneakershop91.com and should include the name, surname, and email address of the Client who added the reported Content, along with a comprehensive justification.
  16. The Seller reviews the appeal mentioned in point 14 above, within 14 days from the date of receiving it.

IV. Services

  1. The Services are made available by the Seller in the Online Shop free of charge and are rendered by the Seller 24 hours a day, 7 days a week.
  2. The Service which involves maintenance of an Account in the Online Shop shall be available upon registration. To register it is required to fill out and accept the registration form available on one of the Online Shop websites. The agreement for the provision of Service which involves maintenance of an Account in the Online Shop shall be concluded for an indefinite period and shall be terminated when the Client  submits a request to remove the account or uses the button “Delete Account” (Polish: “Usuń Konto”).
  3. The Client may receive the Seller’s commercial information in the form of messages sent to the Client’s electronic mail address (the Newsletter service). To receive such information, the Client must provide a valid electronic mail address or activate an appropriate field in the registration form or the Order form. The Client may, at any time, withdraw his consent to receive commercial information. The Agreement for the provision of the Newsletter Service shall be concluded for an indefinite period and shall be terminated when the Client submits a request to remove his electronic mail address from the Newsletter subscription list or when he unsubscribes by the link included in the message sent as part of the Newsletter Service.
  4. Client has the opportunity to voluntarily and free of charge submit an opinion regarding purchases made in the Online Shop. The subject of an opinion may also be a rating, photo or review of the Goods purchased in the Shop.
  5. After the Client concludes a Sales Agreement via the Shop, the Seller provides the data necessary to create an email invitation to the company handling the survey process. The sending of surveys and the process of collecting opinions in forms is fully handled by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław, Poland. TrustMate SA sends the Client an e-mail with a request to submit an opinion and a link to the online form enabling its issuance - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your description of the opinion and a photo of the purchased product.
  6. If no opinion is issued after receiving the e-mail referred to in the point above, TrustMate may resend the invitation.
  7. An opinion can only be issued by a Client who made a purchase in the Seller's Online Shop.
  8. Opinions issued by the Client are verified. Opinions issued in accordance with these Terms and Conditions are published by the Seller in the Online Shop, are visible to all visitors to the Online Shop and in the TrustMate.io business card.
  9. The opinion should be drafted in a clear and understandable manner; moreover, they must not violate applicable laws, including the rights of third parties – in particular, they must not be defamatory, infringe personal rights, or constitute unfair competition. The posted statements are disseminated on the websites of the Online Store.
  10. By posting an opinion, the Client consents to the free use of this statement and its publication by the Seller, as well as the preparation of studies of works within the meaning of the Act on Copyright and Related Rights – the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws No. 24, Item 83, as amended).
  11. Issuing an opinion cannot be used by the Client for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
  12. Opinions can only be issued for products actually purchased in the Seller's Online Shop. It is prohibited to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.
  13. An opinion submitted may be deleted by its author at any time.
  14. The Client has the option of adding Goods to the "To Favorites" list. The contract for the provision of the Service consisting in adding Goods to the "To Favorites" list shall be concluded for a definite period and shall be terminated upon removal of the Goods from the list or termination of the browser session by the Client.
  15. Each Client may view the information presented on the Website, including as part of the blog maintained in the Store, which presents thematic articles related to the activities of the Seller and the nature of the Website. 
  16. The agreement for the provision of service which involves availability browsing and searching for information available on the Website including as part of the thematic blog run on the Website shall be concluded for a definite period and shall be terminated when the Client closes the the Website.
  17. The Seller shall have the right to organize occasional competitions and promotions, the terms of which shall always be presented on the Shop websites. The Online Shop promotions may not be combined unless the Terms and Conditions for the given promotion provide otherwise.
  18. If the Client breaches these Terms and Conditions, the Seller - after a prior ineffective cease and desist letter setting an appropriate deadline - may terminate the agreement for the provision of Services upon a 14 days’ notice.
  1. Gift card
  1. The Seller allows through the Online Shop to purchase a Gift Card, which can be used to purchase Goods available in the Online Shop.
  2. The Gift Card contains the described amount in Polish zlotys, the card number and the date by which the Gift Card can be redeemed.
  3. Client interested in purchasing a Gift Card shall place an Order in accordance with point VI of these Terms and Conditions.
  4. In the Gift Card Order Form, the Client specifies the parameters of the Gift Card individually, including the selection of the amount in Polish zlotys, according to the options available in the Online Shop.
  5. If a Gift Card is ordered, the Seller sends the Gift Card electronically, via e-mail, to the address indicated by the Client when placing the order.
  6. The Seller is the sole issuer of Gift Cards.
  7. A Client with a valid Gift Card may pay for the Goods offered in the Online Store by following the messages displayed in the Online Store.
  8. In order to finalize the payment with a Gift Card, it will be necessary to provide the card number on the Gift Card before placing the Order on the Shop's website. before placing an Order on the Shop's website.
  9. Client may pay with the Gift Card up to the date indicated in the e-mail message referred to in point 5 above.
  10. If the value of the Client's Order exceeds the nominal value of the Gift Card, the Client may pay the remaining value using other payment methods available in the Online Shop.
  11. Payment by Gift Card cannot be combined with other promotions.
  12. The gift card cannot be exchanged for cash.
  13. The provisions regarding digital content within the meaning of the Consumer Rights Act (hereinafter referred to as: Digital Content) apply to the delivery of the Gift Card.
  14. The Seller undertakes to provide the Client with updates of the Digital Content for the duration of the Agreement for the delivery of Digital content.
  15. The Seller, at the request of the Consumer, provides  him with content other than personal data that was provided or created by the Consumer while using the Digital content provided by the Seller free of charge, within a reasonable period of time. and in a commonly used machine-readable format, with the exception of:
    1. when they are only useful in connection with the Digital content that was the subject of the Agreement;
    2. those that relate only to the Consumer's activity during the Seller's use of the Digital content;
    3. when they have been combined by the Seller with other data and cannot be separated from them or can be separated only with the expenditure of disproportionate efforts.
  16. The Consumer has the right to recover the Digital Content from the Seller free of charge, without hindrance from the Seller, within 14 days in CSV or other commonly used machine-readable format.
  17. In the event of withdrawal from the Agreement for the delivery of Digital content, the Consumer shall refrain from using the Digital Content and from making it available to third parties.
  18. The Seller is liable for non-compliance of the Digital content with the contract on the terms set out in the article 43i-43l Act on consumer rights towards.
  19. Complaints regarding Digital Content should be sent to the following e-mail address: reklamacje@sneakershop91.com.
  20. In connection with considering the complaint and determining whether the lack of compliance of the Digital Content with the Agreement for the delivery of digital content results from the characteristics of the Consumer's digital environment, the Consumer is obliged to cooperate with the Seller. The Seller will ensure that this cooperation proceeds to a reasonable extent and using the least burdensome technical means for the Consumer.

 

  1. The Conclusion Procedure for the Sales Agreement

 

  1. Information about the Goods as provided on the Shop websites, in particular their descriptions, technical and functional parameters as well as prices constitute an invitation to conclusion of an Agreement within the meaning of Article 71 of the Civil Code.
  2. All the Goods available in the Online Shop are brand new, in accordance with the contract and have been legally introduced to the Polish market.
  3. If the Seller applies mechanisms of individual price adjustment on the basis of automated decision-making, it shall each time provide this information to the Consumer when placing an Order, taking into account the requirements imposed in this respect by the provisions on the protection of personal data.
  4. To place an Order, an active electronic mail account is required.
  5. If the Order is placed via the Order form available on the Online Shop website, the Client places the Order with the Seller electronically, which constitutes an offer to conclude an Agreement for the Sales of the Goods being the subject of the Order. The offer made electronically shall be binding for the Client if the Seller sends - to the electronic mail address provided by the Client- a confirmation of acceptance of the Order for processing, in the form of the Seller’s declaration of acceptance of the Client’s offer; upon its receipt by the Client the Sales Agreement shall be concluded.
  6. The Order may be placed in the Online Shop by telephone or by electronic mail, on Business Days and in the hours indicated on the Online Shop website. In order to do that, the Client should:
    1. provide, during a phone call or in the electronic mail addressed to the Seller, the name and amount of the Goods presented on the Shop website,
    2. select the form of delivery and method of payment from the forms of delivery and methods of payment specified on the Shop website,
    3. provide the information required for processing of the Order, in particular: name and surname, place of residence and electronic mail address.
  7. The information about the total value of the Order is always provided by the Seller orally after completing entire Order or via electronic mail together with the information that the Client’s conclusion of the Sales Agreement imposes an obligation to pay for the ordered Goods, and at this moment the Sales Agreement is concluded.
  8. For the Clients who are Consumers, after an Order has been placed by telephone or by electronic mail, the Seller shall always send to the Client a confirmation of the conditions for the placed Order.
  9. The Agreement shall be concluded when the Client who is a Consumer sends (in response to the confirmation of the Order conditions sent by the Seller) an electronic mail to the Seller’s electronic mail address, where the Consumer: accepts the contents of the sent Order and agrees to its processing, and also accepts the Terms and Conditions and acknowledges the notice on withdrawal from agreement.
  10. After the Sales Agreement is concluded, the Seller send to the Consumer a confirmation of the conditions to Consumer’s electronic mail address or in writing by mail to the address provided by the Consumer. 
  11. The sales Agreement shall be concluded in Polish, English or German, and its provisions shall correspond to the Terms and Conditions.

VII. Delivery

  1. Delivery of the Goods is realized by sending Goods to the Client’s address, given during placing the Order.
  2. The Client may choose the following forms of delivery of the ordered Goods:
    1. by a courier company;
    2. delivery to Paczkomat - a self-service parcel pick-up station;
    3. self-collection at the Seller's personal collection point.
  3. On the Store's websites, the Seller in the description of the Goods informs the Client about the number of Business Days needed to complete the Order and its delivery, as well as about the amount of fees for the delivery of the Goods.
  4. The date of delivery and execution of the Order is counted in Business Days in accordance with point VIII point 2.
  5. The Seller provides the Client with a proof of purchase.
  6. If a different period of implementation is provided for the Goods covered by the Order, the longest period of the Order shall apply.

 

VIII. Prices and methods of payment

  1. The prices for the Goods are provided in polish zloty, euros at the Client's choice and include all components, including VAT and other charges.
  2. The Client may choose the following payment method:
    1. bank transfer to the Seller’s bank account (in this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Client, and the Goods shall be dispatched immediately after the funds are credited on the Seller’s bank account and after the Order is completed);
    2. cash upon personal pick-up - payment at the Seller’s personal pick-up point (in this case the Order shall be processed immediately after the Seller sends a confirmation of acceptance of the Order to the Client, and the Goods shall be released at the Seller’s personal pick-up point);
    3. cash, COD - payment to the delivery service at the moment of collection (in this case the processing of the Order and its dispatch shall commence after the Seller sends a confirmation of acceptance of the Order to the Client and after the Order is completed);
    4. electronic payment (n this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Client and after the Seller receives information from the system of the payment processing agent that the Client has made the payment, and the Goods shall be dispatched immediately after the Order is completed).
  3. Among the payment methods mentioned in subsection 2 above, the Client may choose, among others: BLIK payments, payment card, electronic transfer via an external payment system imoje, operated by the company ING Bank Śląski S.A. based in Katowice.
  4. The online electronic payment service provider is also Autopay S.A. The available payment methods of Autopay S.A. are: BLIK payment, Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro payment cards
  5. On the Shop websites, the Seller informs the Client about the time when he must make the payment for the Order. If the Client fails to make the payment within the time specified in the previous sentence, the Seller - after a prior ineffective cease and desist letter setting an appropriate deadline - may withdraw from the Sales Agreement under Article 491 of the Civil Code.

IX. The right to withdraw from the Agreement

  1. The Client may withdraw from the Agreement without specifying the reason by submitting an appropriate declaration within 14 days. To keep this deadline it is enough to send this declaration before its lapse.
  2. The Client may compose the declaration by himself or use the form of declaration of withdrawal from Agreement, which is available on the Online Shop’ websites. The Client also has the option of using the interactive return form located on the Store's website, in the tab dedicated to returns. 
  3. The 14-days’ deadline shall be calculated from the day when the Goods were delivered or - in the case of an Agreement for Services - from the day it was concluded.
  4. Upon receipt of the Client's declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from Agreement to the Client’s electronic mail address.
  5. The right to withdraw from Agreement by the Client shall be excluded in the following cases:
    1. for rendering services, if the Seller has performed the service in full with express consent on the part of the Consumer who had been informed - before the service was commenced - that upon completion of the service he shall lose the right to withdraw from agreement;
    2. for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;
    3. for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Entrepreneur with consumer rights or serving to satisfy his unique needs;
    4. for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;
    5. for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;
    6. for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;
    7. for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;
    8. for an agreement where the Consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the Consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from agreement as regards the additional services or Goods;
    9. for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; 
    10. the delivery of journals, periodicals or magazines, except for a subscription agreement;
    11. for an agreement concluded in a public auction;
    12. for Service contracts for which the Consumer is obliged to pay the price, for which the Consumer has expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the Consumer.
    13. for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;
    14. for Contracts for the supply of Digital Content, not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has started the service with the express and prior consent of the Consumer, who was informed before the start of the service that after the performance of the service by the Seller he will lose the right to withdraw from the contract,and took note of it, and the Seller provided the consumer with the confirmation referred to in Article 15 paragraph 1 and 2 or Article 21 paragraph 1 of the Act on consumer rights.
  6. Other exceptions to the right to withdraw from the Agreement are indicated in Article 38(2) of the Consumer Rights Act.
  7. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The items should be returned immediately, not later than within 14 days. The purchased Goods should be returned to the address of the Seller.
  8. The Seller shall immediately, but not later than within 14 days from receipt of the Client’s declaration on withdrawal from the Agreement, return to the Client all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Client, unless the Client agrees to another way of refund, whereas such a refund shall not generate any cost for the Client. The Seller may withhold the refund of payment received from the Client until he receives the returned item or the Client provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Client by himself.
  9. If the form of delivery of the Goods selected by the Consumer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred.
  10. The Client shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur that cost.

X. Complaints regarding Goods under warranty

  1. The Seller undertakes to deliver the Goods in accordance with the Agreement.
  2. The Seller is liable for non-compliance of the Goods with the contract on the terms set out in the Act on consumer rights towards the Client who is a Consumer and the Client who is an Entrepreneur with consumer rights. The Seller’s liability towards the Client who is an Entrepreneur is excluded. 
  3. Complaints resulting from the violation of the Client's rights guaranteed by law or under these Terms of Sale should be directed to the address: Sneaker.shop91 TOMASZ KOZDEMPA, ul. Pocztowa 5b, 59-100 Polkowice, Poland, BDO 000615766, to the e-mail address: reklamacje@sneakershop91.com, telephone number +48 516 615 024.
  4. In order for the complaint to be processed, the Client should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 3.
  5. The Seller undertakes to process each complaint within 14 days.
  6. If there are any deficiencies in the complaint, the Seller shall request the Client to supplement it as necessary, immediately, but not later than within 7 days from the date when the Client received the request.

XI. Complaints for electronic services

  1. The Client may complain to the Seller about functioning of the Shop and using the Services. Complaints may be submitted in writing to the following address: Sneaker.shop91 TOMASZ KOZDEMPA, ul. Pocztowa 5b, 59-100 Polkowice, Poland, BDO 000615766, to the e-mail address: reklamacje@sneakershop91.com, telephone number +48 516 615 024.
  2. In the complaint, the Client should indicate his name and surname, address for correspondence, the kind and description of the present problem.
  3. The Seller undertakes to process each complaint within 14 days, and if this is not possible - to inform the Client within that time when the complaint will be processed. If there are any deficiencies in the complaint, the Seller shall request the Client to supplement it as necessary, within 7 days from the date when the Clientreceived the request.

XII. Out-of-court methods of settling complaints and redress

  1. The Client who is a Consumer has the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:
  1. he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
  2. has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Client and the Seller;
  3. may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
  4. may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.

XIII. Protection of personal information

The Seller collects and processes the personal information of the Clients in accordance with applicable provisions of law and with the Privacy Policy available on the Shop website.

XIV. Final Provisions

  1. All and any rights of the Online Shop, including economic copyrights, intellectual property rights to its name, internet domain, the Online Shop website, and also to forms, logotypes are the property of the Seller and may be used solely in the manner indicated in and consistent with the Terms and Conditions.
  2. The provisions concerning the Consumer contained in these Regulations, regarding withdrawal from the contract and complaints, apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it does not have a professional character for that person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity. The provisions on out-of-court methods of settling complaints and redress do not apply.
  3. Whenever the relevant regulation of the law of the Client in his country, will prove more favourable for him, the relevant provisions of law in the country of origin of the Client will apply.
  4. Any disputes arising between the Seller and the Client who is a Consumer shall be settled by competent courts in accordance with applicable provisions of the Code of Civil Procedure.
  5. Any disputes arising between the Seller and the Client who is an Entrepreneur shall be settled by a competent court of jurisdiction proper for the seat of the Seller.
  6. The matters not provided in these Terms and Conditions shall be governed by the provisions of the Civil Code, provisions of the Act on the provision of electronic services, provisions of the Act on Consumer Rights and other relevant provisions of Polish law.
  7. Each Client will be informed about any changes to these Regulations through information on the main page of the Online Store containing a list of changes and the date of their entry into force. Clients who have an Account will be additionally informed about the changes along with their statement to the e-mail address indicated by them. The date of entry into force of the amendments will not be shorter than 14 days from the date of their announcement. If the Client who has a Client Account does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact within 14 days from the date of informing about the change in the Regulations. Notification of the Seller about the lack of acceptance of the new content of the Regulations results in the termination of the Agreement.

XV. Forms and Instructions:

  1. Formularz-Zwrotu
  2. Formularz-reklamacji-towaru
  3. Formularz-odstapienia-od-umowy-swiadczenia-uslug
  4. Formularz-reklamacji-uslugi
  5. Pouczenie-o-odstapieniu-od-umowy-sprzedazy-towaru
  6. Pouczenie-o-odstapieniu-od-umowy-swiadczenia-uslug
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